At Luminair, we are committed to providing high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a clear and streamlined return process.
Return Window
You may request a return within 30 calendar days from the date you receive your order.
Eligibility Requirements
To qualify for a return, the product must:
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Be in perfect condition, with no signs of use, impact, or tampering.
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Include all original accessories, such as cables, manuals, and packaging.
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Include the order number or proof of purchase.
Returns will not be accepted for items that are damaged after delivery, improperly handled, or modified by the customer.
Defective or Damaged Products
If your product arrives defective or damaged, Luminair will cover all return shipping and replacement costs.
How to Request a Return
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Contact us at adrianzeladabussines8@gmail.com with your order number.
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You will receive detailed instructions and, if applicable, a prepaid return label.
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Once the item is received and inspected, your refund will be processed within 3–7 business days to the original payment method.
Return Shipping Costs
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Luminair covers return shipping only in cases of defects or shipping errors.
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For returns due to change of mind, the customer is responsible for the return shipping fees.